Client Relations & Social Media Representative — Full Time

Position Location:

Remote – San Antonio, TX Preferred

Who we are:

Sanders\Wingo is an independent creative advertising agency that uses cultural fluency to inspire results. We work on African American, Latino and general market campaigns across a variety of categories. A significant amount of our work for this position will be on clients based out of El Paso.

Job Summary:

We are looking for an individual who’s obsessed with ideas that change the game for brands who make change. Using your experience in both account service and social media, we are looking for a change maker who synthesizes problems and produces answers for our clients with excellent communication and strategy.

First and Foremost:

You will create real connections, solve real problems, deliver meaningful ideas to our clients' audiences, and be a change maker for the Agency.

What’s a Change Maker:

You’re committed to agency culture -- You're a hard worker and always looking to get better and help others. 
You have a thirst for knowledge -- You ask lots of questions and research your client's business, new technologies, social trends, and more. 
You own your power -- Manage up, budget your time, and defend your work. 
Unsatisfied -- Good is never good enough and you’re willing to do the work to get the work to great. 
You have high standards -- You are your own worst critic and hold yourself and your team accountable.  
A sprinkling or overflowing cup of empathy - Connecting with people is the key to what we do

Who You Are:

An idea person who uses your curiosities to stay up to date on whats happening around you, bringing those interests into our work space to expand our thinking. While also communicating and keeping on task to solve the problems our clients bring to us, and some they don't see yet.

What you do:

Speak up. Your voice will give feedback, council, and ideas. Your voice will lead and inspire work for our clients and our internal projects. Listen and Learn, and you will find opportunities to make great work on projects large and small. Sometimes you get to fight for your opinions, sometimes you get to fight for the teams, because you want to make the work the best it can be. You will navigate multiple projects, deadlines, people and personalities without sacrificing quality of work or character.

What we need:

This is a new hybrid role within the Agency that will have you at the front of our most interesting projects. As a Client Relations & Social Media Rep, you “run” the day-to-day operations of an allocated area of business/projects and seek additional growth opportunities for the business and team. At the same time, we expect experience in developing social media campaigns. This dual-star will implement social media KPIs and KRAs in order to measure and prove the success or our client’s campaigns in a reliable manner. Occasional travel to Laredo, TX will be required.

What You'll Get:

The opportunity to change the game for brands who make change in a safe, collaborative work environment where process is there to protect creativity and all ideas are respected regardless of where they come from. And if you’re up for it you might just get a mentor or two along the way.

What You Bring to the table:

Experience

Bachelor’s Degree in Advertising, Marketing (Digital/Internet), or Communication preferred 
Minimum of 4+ years work experience in an agency setting with exposure to clients and social media 
Advertising agency experience, preferably in a multicultural consumer segment

Responsibilities – Client Relations

Manage client expectations with the ability to recognize critical issues and resolve them. 
Provide strong leadership, strategic insight, and proactive solutions (internal and external).  
Manage workflow, analytics, project tracking, timelines, and budgeting. 
Fiscally responsible for all allocated initiatives. 
Provide growth and leadership for allocated Account Coordinator(s).  
Must be extremely detail-oriented, personable, thick-skinned  
Possess a go-getter positive attitude and the ability to articulate written/verbal communications clearly.  
Other duties as assigned

Responsibilities – Social Media

Analyze client expectations according to past social media activity 
Develop social media campaigns 
Define KPIs and KRAs for social media campaigns 
Update social media content across all channels 
Engage with clients, customers, and followers 
Use social media marketing tools such as Buffer and Hootsuite 
Monitor campaigns and analyze data obtained 
Monitor SEO and web traffic metrics 
Establish relationships with social media influencers to develop a strong network 
Develop content or potentially work with content developers 
Stay up to date and in the know regarding social media trends 
Communicate effectively to all stakeholders including senior management and content developers 
Other duties as assigned

Competencies

Relationship management with key client contacts and multiple agencies/vendors.  
Proactive strategic thinker with experience in brand marketing, consumer product, research and client reporting functions.  
Video and Digital Broadcast Production Experience/Exposure and Digital Analytics preferred 
Expertise in broadcast (Spot TV and Radio), project management, production process, testing, and reporting. Sponsorship, digital and print experience is a big plus. 
Management of monthly, quarterly and annual account financial management/reporting/billing.  
Excellent oral communication as well as presentation and writing skills (both long-form and PowerPoint). 
Ability to supervise and mentor coordinator-level staff and increase overall team productivity/morale. 
Experience in creating Social Media Strategies 
Knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc. 
Craft engaging content

For all inquiries, contact mlopez@sanderswingo.com.